Tuesday, April 11, 2006
Google: customer experience comes first

Couple years ago, two phD sets up a Google that now dominates the search industry. They were so lucky that a lot of companies turned down their quest of investors to sell their technology prior to setting up google. Even yahoo rejected them, saying to them to come back after they can give their technology a trial. Alas, Google's Yahoo's rival now.
I found that Google's business model that time is a little bit strange. Their income coming mainly from advertising. If a company like this presents in Singapore, or South East Asia, I don't think it will gain so much revenue. I just read recently from an article, that, though the number of online users in Asia is large, the popularity of Online advertising/purchasing is still small.
Anyways, what I like from Google is their commitment to put the customer experience above everything. Take a look at the Google's main page, it's so clean without any advertisement. I believe a lot of companies will pay a big sum of money so that they can put their logo in Google's page, but Google simply said, "No". I think that kind of attitude + superior technology have driven from two geeks to market leader in search industry.
I'll be like Google. My commitment is to put customer experience above all.
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